Returns Policy

Last Updated 09-09-2021

All Nectar leads are sourced directly by Assurance IQ, and delivered to you within minutes of the shopper requesting a contact. From this pool, Nectar uses data science to screen in only high-intent shoppers. We’re proud of the lead quality this enables Nectar to offer, but we know that even with these practices, you may want to return a shopper. This returns policy describes the specific reasons you may return leads, and the process for doing so. All return requests are subject to this returns policy.

You can request a return for one of five reasons:

You can request a return from the Shopper Details page. You must request a return within 10 days of the Date Received shown on the Shopper Details page. Once Nectar receives your request, we may use a combination of automated and manual checks to verify the return reason. This may include contacting the shopper to verify the reason you provide.

You will be notified of the outcome within 14 days. If we accept your return request, the price you paid will be credited back to your Nectar wallet, and the shopper will be removed from your account. If we decline your request, this outcome will be recorded on the Shopper Details page.

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